SHIPPING POLICY
At Potluck Tableware, we take pride in our efficient shipping methods, careful packaging, and transparent costs. We believe in using plain and straightforward language to build trust with our customers, ensuring their loyalty. Our goal is to make sure that your order reaches you in perfect condition and in a timely manner.
We want to assure you that we value your satisfaction and will do our best to address any concerns you may have. If you have any special shipping requirements, please feel free to contact us and we will be more than happy to assist you.
RETURN & EXCHANGE POLICY
At POTLUCK we take pride in manufacturing hygienic, food-grade paper plates that meet high quality and safety standards.
Because our products are used for food service and are classified as food-contact items, we are unable to accept returns once the packaging has been opened. This policy helps us maintain strict hygiene standards and ensure that every customer receives products that are safe, clean, and unused.
Please Note:
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Returns are not accepted on opened packages due to food safety and hygiene regulations.
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Unopened and unused cartons may be eligible for review within 24 hours of delivery, subject to approval.
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In case of damaged, defective, or incorrect items, please contact us within 48 hours of delivery with photos and order details. We will be happy to review and resolve the issue promptly.
We encourage customers to carefully review product descriptions, sizes, and quantities before placing an order. If you have any questions prior to purchase, our team is always happy to assist you.
Our goal is to maintain the highest standards of safety while ensuring a smooth and transparent shopping experience. Thank you for your understanding and continued support.